Few things in life are more stressful than your website being offline.  Fortunately, we have phenomenal uptime so let's work through a little troubleshooting:


Are you seeing an error message?  A blank page?  

  • If you see an error message such as 403 or 500, your website is online -- but it is broken.  If you just made some changes to the website -- new code?  WordPress update? -- try undoing the changes to see if that fixes the problem.  If these errors are unexpected, open a support ticket and we will help troubleshoot.  Be sure to include the error message you're receiving and your IP address.
  • If you're seeing an unexpected page in place of your home page, ensure your domain name has not expired.

If none of the above apply, let's figure out what is happening:
  • First thing to check, is your ISP offline?  Try connecting to a common website like Google or Facebook.  Check your router, too.
  • Check to see if we're online:  status.edigest.com.
  • If you're online and we're online, see if the problem is "local:"  Is it just me?
  • Can you check your website from another ISP?  A common problem is getting blocked due to too many invalid login attempts.  If you can connect from one ISP but not another, open a support ticket and ask us to see if your IP is blocked.  (Do let us know the IP address.  ;^)
  • If you're still unable to see your website, open a support ticket and we will help troubleshoot.
  • If possible, before opening a support ticket, run a traceroute and include the results in your support ticket.