You may open a support ticket right here at the Help Desk. Or you may send an email to support@edigest.com and get a response 24/7.
When you open a support ticket, be as specific as possible when describing the problem. Copy any error messages you are receiving and let us know what application (FTP? Mail? Browser?) is generating that error.
It is often helpful for us to have your IP address as we have log files we can search for your activity. You can find your IP address at whatismyipaddress.com.
If you can always reproduce the error, you can help us help you by giving us the steps needed to reproduce the problem.